Effective communication is about more than exchanging information; it’s also about understanding the emotion and intention behind the information. Effective communication helps us to understand people and situations, and enables us to avoid or resolve differences, build trust and respect, and create environments where creative ideas, problem solving, and effective
businesses can flourish. Ineffective communication may cause conflict and frustration in personal and professional relationships. Effective communication is achieved through a combination of many skills including effective listening, effective speaking, and effective presentation and giving constructive feedback. It also depends on an empathetic approach.
Effective listeners need to learn to ask the right questions, listen actively and provide constructive feedback. Asking the right questions means using both open and probing questions. Open questions are general and allow people
to respond in a number of ways, or take the conversation where they want it to go, andencourage them to talk freely.
*How do you feel things have gone this
*How do you feel about that?
*Why do you think that happened?
A good listener should: Concentrate on the speaker Be aware of behavior, body language and intonations.
Respond when necessary but not interrupt.
Ask relevant questions to clarify meaning. Demonstrate understanding by making short comments such as “I see “. Providing feedback is a skill that managers need to learn and practice. Feedback is best if based on facts, not subjective opinion, and should be backed up with evidence and examples.
Feedback can be used to help employees understand the impact of their actions and behavior. It is most effective when used positively to reinforce good points and identify opportunities for further positive action. But occasionally corrective action may be needed. Feedback works best when:
Events are described rather than judged.
People accept feedback better when they are encouraged to work round to their ownconclusions about what happened and why.